Business Coaching

By jems hug

 You wouldnt be wrong if you think that BPO firms are so largely sought after that they can never be short of manpower. You will not be wrong if you think the best talents in the pool are now washing up on the shores of a call center. But you will be grossly mistaken if you conclude that the answering service is replete with professionals. Skills are still something that the best business process outsourcing firms are looking for. Ask any human resources manager. They will tell you that the workforce may be packed to capacity, but when you look at quality, there is a lot to be desired.


Telemarketing isnt everybodys cup of tea. Consider Samantha Roy, a call center trainer working on a project that needs heavy interaction with customers. Samantha says, We have people who can do the work. But we are seriously lacking in talent that can take the call center services to the next level. This elusive next level is what the BPO managers are looking at. You cannot blame them for not being complacent! They are

Read more: Specialized Manpower Still Wanting in BPO